Join Team Daytrip as
Customer Support Specialist (Seasonal - FAQ’s & Complaints)
Join the Daytrip team as a Customer Support Specialist (Seasonal - FAQ’s & Complaints) and build on your professional skills, while helping us become a globally recognized travel brand!
Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for travelers across the globe! 🌍🚙
What the job entails 💻
Responding to Frequently Asked Questions from both new and existing customers, ensuring clarity and helpfulness in every interaction.
Addressing negative feedback and complaints with professionalism, empathy, and a focus on finding solutions for both individual travelers and Travel Agents.
Working a flexible, rotating schedule from May 1 to October 31 (we operate 24/7 - schedule varies by season).
You’ll be responding to a mix of individual travelers and travel agents, addressing a variety of inquiries and resolving complaints. A calm, empathetic approach and strong problem-solving skills are essential to ensure every customer feels heard and valued, especially during our busiest season.
What we are seeking 🔥
Full English proficiency (C1 - C2 level).
Optimistic individuals with a built-in can-do attitude and a desire to grow professionally.
People who thrive in fast-paced environments and bring strong attention to detail.
Clear, effective written communicators - especially via email when addressing sensitive or negative feedback.
Team players who collaborate well in a highly motivated international team, but also work independently.
Comfortable navigating multiple systems (Slack, ticketing platforms, booking software, etc.).
Bonus: experience in hospitality or tourism - though not required.
What you can expect from us 😎
Opportunities to bring your own ideas to the table and explore roles beyond Fulfilment.
Potential to convert the seasonal position into a full-time role for top performers.
A chance to learn from a team of highly driven, supportive professionals.
Option to work from home after the trial period (by agreement).
An informal, friendly office environment at Port7, Holešovice.
Multisport card discount, meal allowance, paddleboards & boats available for summer adventures, and more!
A relaxed lunch break area and a pool table for when you need to recharge 😊
Many of our Customer Support Specialists have gone on to grow into roles in Insurance, Marketing, Sales, Content Writing, Software Development, Senior Support, and more.
Whether this is your first step into the world of customer support or you’re an experienced pro looking to level up - we’d love to hear from you! 💪🏻
Get in touch and tell us about yourself 👋
We are eager to hear your story and how you can contribute to our team.
Let's find out if our values and mission align with yours!