Join Team Daytrip as
Customer Support Specialist (Prague)
Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brand! 🚙
Our dynamic team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for travelers across the globe! 🌍
What the job entails 💻
Answering customer questions by email and online chat, review bookings for accuracy.
Actively handling last-minute bookings and communicating with partner drivers.
Resolving urgent matters over the phone, redirecting clients to appropriate channels.
Flexible, rotating schedule (we operate on a 24-hour schedule).
What we are seeking 🔥
Full English proficiency (C1 - C2 level).
Optimistic individuals that want to grow professionally, with a built-in can do attitude.
People who thrive in a fast-paced environment, with a high level of attention to detail.
Effective communication with clients & drivers primarily in writing, and over the phone.
People who work effectively as part of a hyper-motived international team, and individually.
Ability to navigate through multiple systems (Slack, ticketing and booking software, etc.).
Hospitality, tourism or logistics experience preferred, but not required.
Fluent Spanish/Italian speakers are an advantage!
What you can expect from us 😎
Possibility to incorporate own ideas & take on different roles outside of Fulfilment.
Interacting with travelers and drivers from all over the world (we operate in over 130 countries).
A chance to learn from a team of highly driven, supportive professionals.
An informal, friendly office environment at Port7, Holešovice.
Multisport card discount, meal allowance, extra days off, paddleboards & boats available for summer adventures, and more!
Option to work from home after the trial period.
A relaxed lunch break area and a pool table for when you need to recharge.
Many of our Customer Support Specialists have gone on to grow into roles in Insurance, Marketing, Sales, Content Writing, Software Development, Senior Support, and more.
Whether this is your first step into the world of customer support or you’re an experienced pro looking to level up - we’d love to hear from you! 💪🏻
Get in touch and tell us about yourself 👋
We are eager to hear your story and how you can contribute to our team.
Let's find out if our values and mission align with yours!