Join Team Daytrip as
Driver Onboarding Specialist
Prague, Czechia
Every driver who joins Daytrip completes an onboarding process before they take their first booking. You own that process, keeping drivers moving, holding the standard, and making sure the quality travelers experience starts here.
You will start on the document and pipeline side, growing into conducting video interviews with driver candidates as you build confidence in our standards. Both parts matter equally. But this is not a role where you show up and execute a checklist someone else owns. The expectation from day one is that you learn the process deeply, take ownership of your pipeline, and actively make things better. The person who will thrive here is someone who spots a problem before being asked and fixes it before it becomes a pattern.
What You Will Do 💻
Review and approve driver documents and selfie verification videos
Follow up with drivers who have stalled in the onboarding pipeline, by message and phone
Support driver candidates through questions and blockers at each stage
Track your pipeline, flag drop-offs, and surface recurring issues
Conduct onboarding video interviews with driver candidates (as you develop in the role)
Uphold Daytrip's quality bar as the final checkpoint before a driver goes live
Identify opportunities to improve or automate how we work
What We Are Looking For 🔥
Languages (required):English plus Italian or Spanish. French, Arabic, or German are a meaningful bonus.
1-2 years in customer support, operations, or a coordination-heavy role
Takes ownership, not just instructions, you manage your pipeline, you spot the gaps, you raise the issues
Strong attention to detail, accuracy in document review has downstream consequences
Clear communicator in writing and on the phone, including with people who are stuck or frustrated
Able to manage multiple candidates at different pipeline stages without losing track
Process-minded: interested in making things better, not just following a checklist
Travel, mobility, or logistics background is a plus, not a requirement
Note:The drivers you will work with are independent transport operators, not employees. You are qualifying suppliers onto the platform and making sure they meet the bar before they go live
Why Daytrip 🚙
English-first culture with an international team in Prague
Performance bonus on top of base salary
Multisport card discount, meal allowance, and extra days off
130+ countries of reach, you will work with drivers and suppliers from across the globe
Clear development path built into the role; we promote from within
A team that takes the work seriously without taking itself too seriously
About Daytrip
Daytrip is the world's leading platform for private car transfers, helping travelers move safely and comfortably between cities in 130+ countries. Recognized as a TripAdvisor Travelers' Choice since 2016 and rated 4.6★ on Trustpilot, Daytrip is one of the most trusted and fastest-growing traveltech companies. We are transforming how people move between destinations and how the industry thinks about private car transfers, creating a global product loved by travelers and trusted by top travel brands.
Get in touch and tell us about yourself 👋
We are eager to hear your story and how you can contribute to our team.
Let's find out if our values and mission align with yours!