Join Team Daytrip as
Product Manager
Customer Experience & Retention
We’re looking for Product Manager committed to crafting an exceptional travel product. With a focus on customer retention, you will be consistently pushing boundaries and striving on continuous enhancement to deliver an unforgettable journey for our customers.
Are you passionate about crafting exceptional customer journeys? Daytrip is searching for a Product Manager who will champion the end-to-end customer experience from their very first interaction (through organic or paid channels) to post-trip engagement, loyalty, and referrals. If you're driven by creating outstanding experiences and have experience thriving in scaling startups, this role is for you!
About Daytrip 🌍 Daytrip is transforming travel by connecting travelers with local drivers for private city-to-city transfers with unique sightseeing stops along the way. Our innovative platform operates in 130+ countries, pairing adventurous travelers with knowledgeable local drivers, turning ordinary journeys into unforgettable experiences.
What You'll Do 🚀
Own the Entire Customer Journey: From initial discovery through booking, travel experience, post-ride feedback, and beyond—develop strategies that enhance satisfaction, retention, and referrals.
Cross-Functional Leadership: Collaborate closely with Product, Customer Support, Sales, Marketing, and UX/UI teams, turning insights into impactful features and improvements aligned with company OKRs.
Drive Discovery: Proactively engage internal stakeholders, define clear user stories, and coordinate with technical teams to implement impactful solutions.
Strategic Vision & Execution: Shape and execute customer-centric strategies, define measurable goals, and continually evaluate product performance using robust data analysis.
Customer Advocacy: Deeply understand customer behavior, expectations, and feedback to prioritize impactful improvements and innovations.
Exciting Projects You'll Lead 💡
Implement and optimize customer retention strategies.
Lead enhancements to our customer-facing application and website.
Drive large-scale localization initiatives to deliver exceptional global experiences.
To excel in the role, you need 🔥
Proven experience in product management at a high-growth startup or scale-up, focusing heavily on customer experience, retention, and loyalty.
A strategic thinker who can balance immediate customer needs with long-term business goals.
Strong analytical skills, experience with such tools as Google Analytics, Amplitude.
SQL, NoSQL experience for getting data is a strong plus.
Why choose Daytrip 😎
Immediate Impact: As a product-first company, your contributions directly shape our growth and customer satisfaction.
Global Reach: Be part of a rapidly scaling startup influencing travel globally.
Diverse Team: Work alongside talented individuals from 15+ countries in an agile, supportive, and collaborative environment.
Flexibility & Balance: Enjoy flexible working hours and hybrid options tailored to your lifestyle.
Supportive Culture: Continuous learning and development opportunities, backed by colleagues passionate about your growth.
Fun and Engaging Workplace: Regular team events, celebrations, and a vibrant culture keep our workplace dynamic and enjoyable.
Get in touch and tell us about yourself 👋
We are eager to hear your story and how you can contribute to our team.
Let's find out if our values and mission align with yours!