Join Team Daytrip as
Customer Support in Merida, Mexico
Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognised travel brand!
Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for travelers across the globe!
What the job entails 🤝
answering customer questions by email and online chat, review bookings for accuracy
actively handling last-minute bookings and communicating with partner drivers
resolving urgent matters over the phone, redirecting clients to appropriate channels
flexible, rotating schedule (we operate on a 24-hour schedule with teams in Merida, Mexico, Prague, Czech Republic, and Naples, Italy)
What we are seeking 🔥
full English proficiency (C1 - C2)
fluent Italian speakers are a big plus
optimistic individuals that want to grow professionally, with a built-in can-do attitude
people who thrive in a fast-paced environment, with a high level of attention to detail
effective communication with clients & drivers primarily in writing and over the phone
people who work effectively in a hyper-motived international team, and individually
ability to navigate through multiple systems (Slack, ticketing and booking software, etc)
hospitality, tourism or logistics experience preferred, but not required
Why choose Daytrip 😎
learning from a team of highly driven professionals
possibility to incorporate own ideas & take on different roles outside of Operations
interacting with travelers and drivers from all over the world (we operate in 110+ countries)
opportunity to participate in a unique project changing the world of travel
informal office environment, within a short walking distance of Zona Paseo Montejo in Colonia Mexico
team dinners and parties, once in a while we enjoy tacos day in the office or go to a german Bierhaus behind the corner
pet-friendly office
the possibility of home office after trial period by agreement
Daytrip Customer Specialists have progressed to positions in Logistics, Insurance, Marketing, Sales, Content Writing, Information Technology, and Senior Operations roles.
So if it’s your first job, or you’re a seasoned Customer Specialist looking to grow into a bigger role, we want to hear from you!
Get in touch and tell us about yourself 👋
We are eager to hear your story and how you can contribute to our team.
Let's find out if our values and mission align with yours!